Privacy Policy

We collect information that you voluntarily provide to us, such as:

• Personal Information: Name, email address, phone number, date of birth (for Kundali analysis), shipping address, and payment information when you register, place an order, or book a consultation.

• Order & Transaction Data: Products purchased, order history, gemstone specifications, payment details (processed securely via Razorpay), and consultation notes.

• Communication Data: Messages you send us through our contact/support form, live chat, or email.

• Technical Data: IP address, browser type, device information, pages visited, and usage patterns collected via cookies and analytics tools.

We use your information to:

• Process and fulfill gemstone orders, including shipping and delivery
• Conduct Kundali analysis and astrology consultations
• Send order confirmations, updates, and delivery notifications
• Respond to your inquiries and provide customer support
• Send promotional communications (only with your consent)
• Improve our website, products, and services
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

We implement industry-standard security measures to protect your data:

• All data is transmitted over HTTPS encryption
• Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway - we never store your full card details
• User passwords are hashed using bcrypt
• Access to personal data is restricted to authorized personnel only

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your shopping cart preferences
• Analyze website traffic and usage patterns
• Deliver personalized content and recommendations

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Payment processors (Razorpay), shipping partners, email service providers, and analytics platforms - bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at the details below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Account data: Until account deletion
• Order records: 7 years (for legal and tax compliance)
• Consultation records: 3 years
• Marketing preferences: Until you unsubscribe

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor's data has been collected without parental consent, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.