Refund Policy

You may request a refund if ALL of the following conditions are met:

✓ The return request is submitted within 7 days of receiving your order
✓ The gemstone is in its original, unused condition
✓ The original lab certificate is included with the return
✓ All original packaging and accessories are included
✓ The item shows no signs of wear, mounting, or alteration

To initiate a return, please contact us at returns@gemsmantra.com or call +91 98765 43210.

The following items are non-refundable:

✗ Custom-made or bespoke jewellery (rings, pendants, etc.) ordered specifically for you
✗ Gemstones that have been set in jewellery by a third-party jeweller
✗ Items returned after 7 days of delivery
✗ Items that have been damaged, altered, or show signs of wear
✗ Items returned without the original lab certificate
✗ Consultation fees for astrology/Kundali sessions (unless cancelled 24+ hours in advance)

Step 1: Contact us within 7 days of delivery via email or phone to request a Return Authorization (RA) number.

Step 2: We'll email you instructions on how to safely pack and ship the gemstone back to us.

Step 3: Ship the item via a tracked, insured courier service. Keep the tracking number for your records.

Step 4: Once we receive and inspect the item (typically within 3–5 business days), we'll initiate your refund.

• Inspection: 3–5 business days after we receive your return
• Refund Initiation: Within 1 business day of passing inspection
• Credit to Account: 10–15 business days (depending on your bank/credit card issuer)

Refunds are credited to the original payment method used during purchase. For orders paid via partial payment, the refund will be processed for the amount actually paid.

If your refund has not appeared after 15 business days, please contact us with your order number and bank statement details.

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, damaged in transit)
• We strongly recommend using a tracked, insured courier service for all returns
• GemsMantra is not responsible for items lost or damaged during return shipping
• For returns due to our error, contact us and we'll arrange for a prepaid shipping label or courier pickup

In certain cases, partial refunds may be issued:

• Missing accessories or packaging: Up to 15% deduction from refund amount
• Lab certificate not returned: Replacement certificate fee may be deducted (₹500–₹2,000 depending on issuing lab)
• Minor condition issues: Deduction determined on a case-by-case basis after inspection

• Before Payment: Orders can be cancelled at any time before payment is made - no penalty
• After Payment, Before Shipment: Full refund issued within 5–7 business days
• After Shipment: Cannot be cancelled - please use the 7-day return process upon delivery
• Consultation Cancellations: Free cancellation up to 24 hours before the scheduled appointment. Cancellations within 24 hours are non-refundable

If your order arrives damaged or contains the wrong item:

1. Take clear photographs of the damaged item, packaging, and label immediately upon receipt
2. Contact us within 24 hours of delivery at support@gemsmantra.com or call us
3. Do not discard the packaging - we may need it for insurance claims
4. We will arrange for a free pickup and either replace the item or issue a full refund

Claims reported after 24 hours of delivery may not be accepted, except for hidden damage not visible upon initial inspection.